What does ELAROVIQ offer?
We offer crystal jewellery, personalised accessories, pendants, chains, and DIY jewellery components. Check each listing for the materials, measurements, and pieces included.
Can I personalise an item?
Personalisation is available on selected products. Available lettering, designs, and other options are shown on the product page. For a special request, email service@elaroviq.it.com before ordering.
Can I change my customisation details after ordering?
Contact us immediately with your order number and the correct details. We will try to help, but changes may not be possible after production starts. Please check all details before checkout.
Are all stones natural and all gold-coloured parts solid gold?
Please rely on the material description for each individual item. Stone type, any stated treatment, and metal composition vary by product. A gold-coloured appearance does not by itself mean solid gold. Ask us before purchasing if you need clarification.
Will my crystal look exactly like the photograph?
Where natural stones are specified, colours, inclusions, and patterns can vary. These differences are part of their individual appearance. Your item must still match the product description and arrive free from defects.
What is included in DIY packs and pendant sets?
The quantity and included components are stated in the listing and selected variant. A pack listed as 120 beads contains 120 beads. Chains, tools, and finished jewellery are included only when expressly listed. Check the selected set rather than assuming every item in a styled photo is included.
Which payment methods can I use?
Use any of the payment options displayed at checkout. See Payment Options for details. Available methods may vary by country and currency.
Where do you ship, and how long will delivery take?
Please see our Shipping Policy for supported destinations, processing times, transit estimates, and charges. Personalised items have their own production lead time, which is additional to shipping time.
How can I track my order?
Where tracking is available, we will send the details after dispatch. Contact service@elaroviq.it.com if you need help locating your parcel.
Can I cancel or return an order?
Contact us promptly for cancellation requests. Eligible non-personalised items can be returned within the window stated in our Return & Refund Policy. Clearly personalised items are generally excluded from change-of-mind returns where permitted by law. Your rights for faulty, incorrect, or misdescribed goods remain protected.
What if my order arrives damaged or incorrect?
Email service@elaroviq.it.com with your order details and a description of the issue. Include photos if available. We will review the problem and arrange the appropriate remedy under our Return & Refund Policy and applicable law.
When will I receive my refund?
Refund processing times are stated in our Return & Refund Policy. Once submitted, the time taken to appear in your account depends on your bank or payment provider.
How should I care for my jewellery?
Follow the product-specific care instructions. As a general precaution, avoid harsh chemicals, impacts, and prolonged moisture; store pieces separately and wipe gently with a soft cloth. If you are unsure whether a cleaning method suits your stone or metal finish, contact us first.
How do I contact you?
Email service@elaroviq.it.com. For order questions, include your order number and checkout email address.