Shipping policy
Order Processing
Standard orders are generally processed within 3–5 business days after payment is successfully received. Personalised orders generally require 5–10 business days after all customisation details are confirmed.
Orders are not normally processed on weekends or public holidays. Processing may take longer during holidays, promotional events, or unusually busy periods. We will contact you if a significant delay affects your order.
Shipping Fee
- Orders under US$75: Standard Shipping is US$5.99 per order.
- Orders of US$75 or more: Free Standard Shipping.
The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes and shipping. These rates apply to destinations supported at checkout.
Estimated Delivery Time
For orders shipped to the United States, estimated delivery is generally 10–20 business days after dispatch. Delivery to other countries or regions varies depending on the destination and available shipping service.
Processing time and transit time are separate. Customs inspections, carrier disruptions, weather, holidays, remote locations, or address problems may affect delivery estimates. These estimates do not limit your statutory rights concerning delivery or cancellation.
Tracking
When tracking is available, a shipping confirmation email will be sent after dispatch. Tracking may take 1–3 business days to update after a label is created.
Orders containing multiple items may arrive in separate packages and at different times. You will not be charged additional shipping solely because we divide your order into multiple shipments.
Address Accuracy
Please provide a complete and accurate shipping address. If a correction is needed, contact service@elaroviq.it.com as soon as possible, preferably within 12 hours of placing your order.
We will try to accommodate changes, but corrections may not be possible after dispatch. If an incorrect or incomplete address causes a delivery problem, we will discuss the available options with you. Any applicable reshipping charges will be explained before you agree to reshipment.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless expressly included or collected at checkout, these charges are the recipient’s responsibility.
Free shipping does not cover separately payable import charges. Customs procedures may also affect delivery times.
Delayed, Lost, or Damaged Packages
If tracking has not updated for an extended period or your package appears lost or overdue, contact service@elaroviq.it.com. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required by applicable law.
If an item arrives damaged, please contact us promptly, ideally within 7 days of delivery, with your order number and photographs of the item and packaging if available. This reporting request does not limit your statutory rights.
If tracking shows delivery but you cannot locate the package, check with household members, neighbours, or building management, then contact us. We may request reasonable information to help investigate; a delivered tracking status does not automatically prevent a claim.
Contact
Email: service@elaroviq.it.com
Business Operator: CHARMING JEWELLERY LIMITED
Company Address: Flat/Room 328, Block B, 3/F, Focal Industrial Centre, 21 Man Lok Street, Hung Hom, Kowloon, Hong Kong